Mitel MiCC - How to delete contacts added in web Ignite
Title
MICC-B How to delete contacts added in web Ignite
Objective
At times there is a need to remove contacts that have been added via web Ignite. Once added, contacts cannot be removed using web Ignite, they can only be edited.
Environment
MiCC-Business
Procedure
Deleting contacts can only be done from the MiCC server using ElasticsearchManager
- Navigate to C:\Program Files (x86)\Mitel\MiContact Center\Support\ElasticSearchManager
- Launch ElasticsearchManager
- Select the Contact option
- In the Filter field enter details of the contact that needs to be deleted and hit Go
- Highlight the contact>Edit>Delete (Multiple contacts can be highlighted and deleted)
Opmerkingen
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