Please be informed, that with 3rd of April, 2023 the RSP access is only possible with the new authentication method. This consists of an email-released RDP file and the RSP user authentication.
This is needed to have an easy two-step authentication.
The released RDP file has a time limit of 15 minutes and can be used for one login session.
Logon RSP via: https://info.global-remoteservice.com/
The following screen will be shown:
Please log in with your RSP credentials and select "Remember me" so you do not need to logon to this page again everytime
When you are logged in you can log on to RSP. By clicking this button you will receive a mail
With the rdp file in this mail you can logon to RSP as you know from the past