Background:

• PCM (Partner Contract Manager) combines information from various databases about SSP contracts and expiration dates
• CLS (Customer Licensing System) is a key data source
• Partners use PCM reports to monitor SSP of different customer systems

Current issue:

• Systems cannot be removed from PCM
• All systems ever installed and licensed remain visible, even if no longer in use

New solution:

1. Identify systems no longer in use
2. Mark these systems in PCM (Sales Opportunities) as "dismantled"
3. Export the list and compare with expiration dates for better overview

Future plan (not yet implemented):

• Send the PCM export file to CLS support with a ticket
• CLS support will remove the systems from the partner CLS account
• This will prevent these systems from being counted as 'dormant systems' of the partner

Benefits:

• Improved insight into active systems
• More efficient follow-up of SSP contracts
• More accurate reporting for partners