We have been informed by some customers that now and then myAgent cannot be started and an error message is shown. These issues occur on systems that have been working without any problem before, but since January 1st the problem occurs now and then. The problem is also seen on different software versions.
The error message looks like the one shown below:
In the mean time the error has been analysed and Unify is working hard to get the solution available for all customers.
The problem occurs due to a wrong interpretation of the the year 2022 in the date description of Agents that are using the status "Break". This means if an Agent (Agent A) of the Contact center changed his or her state to Break, and another Agent (Agent B) wants to start myAgent, the myAgent of Agent B will not start because the date it receives in regards of the status Break of Agent A, cannot be interpreted correctly.
So please inform your customers not to use the status "Break" in the Contact Center until a patch or hotfix will be available. We will inform you as soon as the patch or hotfix is available.